Design better experiences.
Drive real business impact.
Why
does it matter to provide a great experience for everyone involved?
80%
of customers say the experience companies provide is as important as their products and services. *
23%
higher profitability is achieved by companies with highly engaged employees.*
32%
more business revenue growth through design excellence.*
BUT the reality often looks different.
Interacting with a business across different touchpoints often feels like engaging with multiple brands. This happens because companies tend to mirror their internal silos in the customer experience. Blind spots can turn into missed opportunities.
What
needs to be done?
Build a holistic ecosystem around your customer by integrating all touchpoints and business operations, both frontstage and backstage. Establish a unifying layer that harmonises look, feel and tone across all interactions, ensuring a seamless and cohesive experience.
The result
Customers are happy.
Employees work efficiently.
Business is better.
How?
The answer is
Service Design Thinking
AND Doing.
💡
Perceived Problem
🚀
Validated Problem
🏆
Validated Solution
About
Hi, I’m Christian!
“I help organisations solve the right problems and create real value by aligning customer, employee and business needs into a holistic experience.”
Christian is a strategic and results-driven Freelance Service Designer with over 15 years of experience turning complex challenges into scalable, experience-led solutions that create real business impact.
He brings proven expertise in User Experience Design and Research, with a strong track record of delivering end-to-end services across global markets and industries. Adept at leading cross-functional teams, he integrates data-driven insights, executes ambitious roadmaps and aligns digital ecosystems with real user needs and strategic goals.
Known for his holistic mindset and collaborative approach, Christian combines design, business and organisational thinking to foster innovation, drive alignment and deliver meaningful outcomes. He leverages design thinking and agile methodologies to turn vision into reality.
Based in Munich, Christian works with clients across Europe and the UK.
Services
Vision & Strategy
Development of value propositions and business models based on qualitative & quantitative research, data analytics and market insights.
✔ Value Proposition & Business Model Canvas
✔ Qualitative & Quantitative Research
✔ Data analytics
Execution
Design of customer journeys, service blueprints and ecosystem models to align business goals with user needs, ensuring seamless experiences.
✔ Customer Journey & Service Blueprint
✔ Prototyping
✔ User Flows & UI Design
Facilitation
Leading design thinking workshops and training sessions to equip teams with the mindset and tools to drive innovation and implement human-centered solutions.
✔ Workshop Facilitation
✔ Design Thinking Trainings
✔ Agile Coaching
Solve the right problems.
Create real value.
Start NOW
Quick Fix
Mini Workshop
1 hour
A fast-paced workshop to tackle immediate challenges while gaining a first glimpse into the service design process.
No Fee
✔ Get clarity on a pressing issue in just one hour
✔ Understand the basics of service design
✔ Leave with quick, practical next steps
Mind Shift
Design Thinking Training
1-2 days
A hands-on training session to introduce design thinking and drive innovation within your team.
Daily Rate
On request
✔ Develop a problem-solving mindset by deeply understanding the problem space
✔ Engage in interactive exercises to explore the solution space and test ideas through prototyping
✔ Leave with practical tools to foster creativity, collaboration and innovation
Expedition
Service Design Project
Custom time frame
A comprehensive service design project to develop human-centered solutions and align business goals with customer needs.
Daily Rate
On Request
✔ Create or challenge your solution using research and data
✔ Map journeys and blueprints to ensure seamless experiences
✔ Leave with a validated value proposition and service concept
References
Design Academy
Co-led an internal Design Academy, facilitating trainings for employees and customers in Service Design, Design Thinking and Innovation methodologies.
Audi on demand
Co-led the design and rollout of mobility services across Europe and the UK, driving user satisfaction and adoption. Link
Porsche Online Sales
Designed scalable digital sales platform, increasing dealership productivity. Link